FUNCTIONS TERMS & CONDITIONS
BOOKING & CONFIRMATION: Tentative bookings will be held for 7 days, after 7 days any tentative bookings will be removed from our system. Bookings are only considered confirmed once the signed agreement and deposit has been received by The Manor.
BOOKING FEE: A booking fee equal to the room hire for your event date is required to be paid to secure your booking. Booking fees are non-refundable.
GUEST NUMBERS & MENU SELECTIONS: Final menu selection and guest numbers are required 28 days prior to your event. All dietary requirements must be advised 14 days before your event.
PAYMENT SCHEDULE:
Booking Fee equal to the venue hire fee required at time of booking, this fee is non refundable.
Progress payment equal to 25% of your contracted minimum spend due 9 months prior to your event date.
A second progress payment equal to 25% of your contracted minimum spend due 6 months prior to your event date.
The remaining amount is to be paid 28 days prior to your event.
Bank transfer is our preferred payment method. A surcharge of 1.75% is applicable for Visa & MasterCard transactions.
FOOD & BEVERAGE: Only food and beverage provided by The Manor is permitted to be served at your event. Special celebration cakes & professional candy or dessert buffets are the only exception. Please speak to our team if there is a particular requirement which we may be able to cater for.
DAMAGES/ THEFT: Financial responsibility for any damage or breakages to our equipment or property is the responsibility of the client. Although we will take utmost care, The Manor do not accept responsibility for any personal belongings, equipment or gifts that are bought on to the property. Due to the nature of the building, we ask that items are not affixed to the walls, stonework or fixings.
CLEANING: General cleaning is included in the cost of the event however, if substantial additional cleaning is required following your event the costs will be invoiced to the client. No confetti, table scatters, glitter or rice allowed, only fresh or dried flowers are allowable as ‘confetti’.
ALCOHOL: We are required by law to observe the Responsible Service of Alcohol. Patrons who are intoxicated or expected to be under the influence of a prohibited substance will be refused alcohol. Should any person become abusive or act in a manner that threatens staff or others at the venue, they will be asked to leave. Persons under 18 will not be served alcohol. As per our license restrictions all alcohol service will end by 12am.
CANCELLATION: Should you need to cancel your event under 9 months from the scheduled date a charge of 25% of the minimum spend required for your event is applicable. If less than 6 months’ notice is given a charge of 50% of the minimum spend will be charged. Full expected event revenue is required within 3 months of your event and this amount is non-refundable.
POSTPONEMENT OF EVENT: In the event the Client chooses to or, the Client is forced to postpone the event due to reasons outside of the control of either parties (including those outlined in the Force Majeure Clause below), The Manor BR will work with the Client and endeavor to find a mutually agreed date to reschedule. Where the parties cannot mutually agree to an alternative date and for whatever reason, the event cannot be rescheduled, the Booking Fee and any additional payments due as per the payment schedule to the date of cancellation, made to The Manor BR remains non-refundable or transferable. The Manor BR agrees to hold in credit any amounts for 12 months from the original event date, for the Client to use towards a rescheduled event. Please note that unless agreed otherwise all postponed weddings will be liable to pay their original date pricing or the new date pricing, whichever is higher ( ie a date that moves from a Saturday to a Sunday will still be liable for the original Saturday room hire fees as this date was the product originally purchased and likely could not be resold.)
Should the client wish to postpone the event when legally the event could have proceeded as planned but causes mere inconvenience such as not being able to dance or guests not being able to attend The Manor BR will allow up to one postponement fee free postponement, however this will be limited to an available Monday-Thursday date or an available winter date (June- Aug). Postponing to a Fri- Sun date in high season will incur an additional room hire fee to be paid.
FORCE MAJEURE: If The Manor BR is unable at any time to perform any of its obligations whether wholly or partly by reason of any Cause Beyond Its Control (including without limitation, pandemic, accident or ill health, inclement weather, strikes, lockouts, bushfires), The Manor Basket Range BR may give written notice to that effect to the Client, giving full particulars of such force majeure in which case the obligations of the Client under these Terms will, to the extent that they are affected by the force majeure, be suspended during the term of the force majeure. The Manor BR will not be liable for any loss or damage suffered by the Client as a result of any loss or interference caused by such force majeure events. This clause does not apply in circumstances where the “Cause Outside Its Control” still makes the Booking possible, but you cancel the Booking or vary the Booking because the alleged “Event Outside Our Control” causes mere inconvenience or changes the Booking in a manner that does not suit you. In this instance, any fees and charges that are deemed non-refundable remain so and The Manor BR is only obliged to use its reasonable endeavours to provide an alternative date. Where an alternative date can be provided, The Manor BR may credit any amount paid already, but this is done so at the sole discretion of The Manor BR.
2022 & BEYOND RATES: A 5% increase in all pricing is applicable for events booked for 2022. An additional 5% on prior year on year increase is applicable to events booked for 2023 and beyond. ( price increase applies only to food and beverage prices)
PUBLIC HOLIDAYS: A 15% surcharge is applicable for all room hire, food and beverage charges for events booked on public holidays. Please note that Sundays before a public holiday are treated as a Saturday when calculating costings.
LATE EXIT: An additional fee of $300 per hour or part thereof is applicable should you or your guests not exit the venue at the agreed event finish time.
PROPERTY ACCESS: Access to our dressing rooms is available from 8am on the day of your event. An earlier access time may require an early access fee to be paid. Please check with your function manager to discuss. Access to your function room will also be available from 8am. All items must be removed from the dressing room and function room at the conclusion of your event. The Manor BR will assist with this and store your items for collection the next day. Where possible The Manor BR will allow early access or later bump out times but this is entirely dependent on our event schedule and will need to be discussed with your function manager and early/late access will not be able to be confirmed until 7 days prior.
RESPONSIBLE SERVICE: To ensure that your guests receive the best experience and our staff serve alcohol responsibly we require food to be served within thirty minutes of alcohol service.
MENUS: All menus are subject to change without notice and substitutions may be made due to seasonal availability of some items. A new menu is released each February that is available for the following 12 months. All couples are invited to an Experience The Manor Event usually within 6 months of their wedding date. Couples receive a discounted cost of $100 per couple to attend the event. Additional tickets can be purchased for $89 pp.
NOISE: The Manor reserves the right to adjust volume of music should it be deemed excessive or offensive by the venue. For the comfort and safety of other guests and neighbors, after parties in or outside of accommodation rooms are discouraged. We ask that all guests departing do so in a quiet and considerate fashion.
ACCOMMODATION CHECK IN / OUT: Check in time is from 2pm, this allows adequate time for our housekeeping staff to prepare your rooms prior to your arrival. Check out time is 10am. Please note later check out times are often not available in our peak periods.
ACCOMMODATION AREA: For the comfort of our guests who are staying, the grassed and undercover area near accommodation is only available to be used during a function where all rooms of accommodation have been booked by the function.
ACCOMMODATION BOOKINGS: Rooms can be held on night of your wedding if required, until three months prior to the event. At the three months prior milestone, accommodation charges and guest details will be requested. On expiry of the hold on rooms any rooms not paid, will be released for sale to the general public. We are unable to hold or book rooms the nights preceding or trailing your event, until three months prior to the event.
ALLERGENS: Please note our kitchen does contain allergens which may be harmful to some guests including nuts, dairy and seafood. Every care will be taken to cater for guests with allergies or dietary requirements at the time of your event. Allergen and dietary information must be provided to the venue at least 28 days prior to your event.